We were traveling with a large group. After checking in to the hotel, we left bags in the room, and went to our arranged dinner in the hotel%26#39;s restaurant. Several of the students return to their rooms to find that bags had been opened and cash stollen. No lap tops, ipods, cameras, or credit cards were taken - only cash. One student reported seeing the maintenance man on one of our group%26#39;s second floor balcony watching the restaurant. The staff was not helpful when asked for the police phone number. Overall in our group of 33, most rooms were opened and 8 people lost all their cash. Please DO NOT STAY HERE.
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That was certainly not a good experience, but why on earth did people in your group leave cash in the rooms? That%26#39;s just asking for trouble.
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Robbing hard up students doesn%26#39;t seem very bright either, however. opportunists are everywhere. Perhaps they will have learnt a lesson that will save them much more later in life.
We had some friends put their valuables in the hotel safe - needless to say their credit cards were used by crooks in league with a hotel employee, as they discovered a few weeks later.
Hang on to what youve got!.
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First thing to do when you are robbed in an hotel abroad:
Run back home to your computer, register a new account on Trip Advisor Forums and make a report.
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On a legal point of view the hotel is responsible. You must report the theft at the police station, and keep the receipt they give you.
The hotel%26#39;s insurance covers that ,otherwise you may go to the local authorities.
As soon as you have gone to the French Police ( Commissariat) if the hotel does not do anything you must file a complaint about the hotel.( There is an organization protecting Custumers here in France called 60 Millions de Consommateurs)
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Just trying to help others avoid a similar situation. This was the 12th group trip we%26#39;d taken, so the experience of travel wasn%26#39;t unique, but the theft certainly was.
Obviously the money will be replaced (you can leave things in a room if you%26#39;ve already purchased insurance for theft - that%26#39;s *why on earth* we%26#39;d leave lap tops, cameras, cash locked in a hotel room.), but the experience of being robbed in this hotel was worth sharing.
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My %26quot;why on earth%26quot; was related solely to leaving cash in the room.
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Yes, Underhill, your comment to my post regarded our leaving cash, but my reply indicates that we left all sorts of valuables. (Trust in your fellow man and Insurance...don%26#39;t leave home without them!)
Again, the reason for my posting (not that I ran back to home to do so, and nor was it the first thing I did - see %26quot;asked for the police...%26quot; ) was to advise others, but if this type of information is not needed on this website, then by all means...happy travels to you all and best wishes when you next stay at the Hotel du Bauo!
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spv - appreciate your motives in sharing the experience. The good (or annoying) thing about a diverse community of travel pundits like Tripadvisor peopls is they pull out a number of lessons to benefit us all - I%26#39;ve learn%26#39;t a few things just from this one thread, so we are enriched by your post.
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spv -
Along with NiceLife I have learned from this thread and I appreciate your heads-up about the hotel whose response to your unfortunate loss was clearly less then it might have been. I%26#39;m happy also that your students were %26quot;made good%26quot; by the insurance coverage they had purchased.
I assume you did eventually report the theft to the police. I am curious as to what they actually did.
There are some things you and your party of students (high school or college age?) could have done to minimize the possibility of this loss, and surely avoiding such an incident would be better than having to deal with the consequences, even if ultimately your insurance covered the actual loss. I%26#39;m a bit reluctant to pass on any suggestions as you don%26#39;t seem to be too receptive to any suggestion that your group could or should have done anything different. If you would like some of my thoughts on the subject please let me know. Especially since this was not your first trip (and presumably not your last) with a group of young people I would be happy to pass on a few tips.
Meanwhile, I offer this. Every country in Europe has emergency numbers for fire/rescue, police, and medical emergencies. In France these are 18, 17 and 15 respectively, There is also a European Union-wide emergency number, 112, that will connect you with an operator who speaks both English and the language of the country you are in.
Perhaps every member of any party you are travelling with in future should have these numbers in their possession at all times. I can pass on numbers for other countries if you want them.
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i say don%26#39;t blame the victim why does the victim always have to feel responsible for others greed and dishonesty we all make mistakes and let our guard down and hotels have to take action and responsibility against employees who are in aposition of trust. we dropped disney tickets and money when we paid for a pizza in orlando a manner of minutes later we realised but the joint had the stuff and we had the hassle of dealing with it. we were tired and made a mistake!
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